BEDAT & Co GENEVE timepieces require regular maintenance and service to ensure its exceptional precision, reliability and elegance.
We recommend you to visit our after - sales service centre or authorized dealer of your choice periodically to have your timepiece inspect or repair.
In the event if your BEDAT & Co GENEVE timepiece should require any repair service, please follow the below guidelines that will help you to submit your watch to our service facilities.
BEDAT & Co GENEVE recommends you to send yourtimepiece to our authorized service centre or authorized dealer located nearest to your convenient location for a through inspection and repair.
You will have the option to (1) hand deliver your timepiece for repair to the nearest authorize service centre or dealer, or (2) ship it via courier service of your preference.
If you decide to ship it to service centre or dealer, kindly refer to below for your attention;
A) Pack your timepiece:
- Place your timepiece in a zip lock bag, protect it with bubble wrap and package it in a sturdy box sealed with tape with sufficient padding to protect your timepiece during transit.
- Please do not send your timepiece in its original box and packing materials as all shipping container and packing materials will be discarded upon receipt.
B) Ship your timepiece to us
- We strongly recommend you to utilize a shipping method that allows package tracking(such as FedEex, UPS, registered mail or Insured mail) for security reason.
- We recommend that you insure your package based on the original purchase value or retail replacement value in case if it is lost in transit.
Regardless if you choose to hand deliver or ship your timepiece to us, please be reminded:
- If you are submitting your timepiece for warranty repair, kindly include a copy of the warranty certificate and original sales receipt for date of purchase validation.
- For out of warranty repair or work not covered under warranty, an estimated service fee will be sent to you prior proceeding with the repair. Your approval of the service estimate is required to complete the watch repair.
- Please download the below watch repair form and enclose it with your timepiece during submission in order to expedite the repair process. We advise you to keep a copy of the repair form for your own record.
WATCH REPAIR FORM
Click here to view the WATCH REPAIR FORM.
If you have any enquiries in regards to our after sales service, firstname.lastname@example.org
We look forward to serving you better.